Customer Support

Fairchild Controls is a world class provider of product support services to the aerospace market. Our experience in meeting the demanding requirements of this global market allows us to provide an excellent level of support for our equipment in commercial and military service around the world.

GLOBAL CUSTOMER SUPPORT

Fairchild Controls has a fully staffed and qualified customer support team to ensure uninterrupted after market service. Our customer service team offers customers value-added benefits and features around the clock in the areas of spare parts, repair & overhaul, as well as technical support.

Spare parts are handled by dedicated customer service administrators who provide personal coordination and follow-up to assure prompt and timely delivery. Aircraft on Ground "AOG" or "critical" items are always given absolute priority. Fairchild Controls has a global AOG emergency hotline, 1-866-636-0702, to provide our airline and airline support customers with support for emergency AOG needs 24 hours a day.

A large dedicated product inventory is also maintained to assure support of anticipated customer spare parts requirements. As always our customer support team is available for non-emergency needs at the following contact information:

FC Repair Administration
7:30am-4:15pm	Phone:	(301) 228-3404
After Hours	Phone:	(301) 606-2193
All Hours	Fax:	(301) 228-3443

FC Spares Administration
7:30am-4:15pm	Phone:	(301) 228-3497
After Hours	Phone:	(301) 606-2193
All Hours	Fax:	(301) 228-3443

FC Technical Publications
7:30am-4:15pm	Phone:	(301) 228-3497
After Hours	Phone:	(301) 606-2193
All Hours	Fax:	(301) 228-3443

 

REPAIR AND OVERHAUL SERVICES

At Fairchild Controls, we strongly believe that timely return to service of customers' valuable equipment is a significant measure of the quality of our work. Our experience in meeting the demanding requirements of the aerospace industry ensures excellent support for our equipment in commercial and military serivce around the world. We have achieved industry leading turn-around-times (TAT); that are faster than the World Airline Suppliers Guide requirements.

Fairchild Controls has the demonstrated capabilities required to provide aftermarket support for major aircraft system programs. This is proven by the fact that Fairchild Controls processes more Air Turbine Drives annually for repairs, upgrades or overhauls than any other OEM. We currently have support agreements in place with major airlines around the globe.